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How Non-Clinical Roles Help to Support Patient Care

When it comes to patient care, there are many people that work in the healthcare industry that have a direct impact. Those who are on the front-line providing patient care have the biggest impact. Doctors and nurses are with patients every day, diagnosing symptoms and providing treatments and services that will hopefully improve their lives.

But it is not just doctors and nurses who have a positive impact on the lives of patients. There are many individuals working behind the scenes who are also improving patient outcomes and care. Take medical secretaries as an example. These individuals work to manage and update patient records, organize the schedules of doctors, and make sure that patients are welcomed and looked after when they arrive at a specific medical facility.

Other Non-Clinical Works Supporting Patients

Medical billers and coders also work behind the scenes doing an important job of supporting patient care. It is their role to take patient files and translate the information within into specific codes. These standardized ICD and CPT codes are universally understood by all involved in the care of the patient. The use of codes reduces the potential for errors when it comes to diagnoses, treatments, and services, explain the experts at findacode.com.

Medical coders translate the files into code and then billers raise claims with that information, which is then sent to payers such as insurance companies and government agencies. Accurate coding ensures prompt payment for the healthcare provider and peace of mind for the patient.

Within the health industry, there are numerous positions that do not require medical training but that still have a positive role to play in supporting patient care. It could be the medical records technician who makes sure that patient information is tracked and maintained correctly, or it might be the IT technician who makes sure that all sensitive patient data is secure and protected from non-authorized individuals through the use of encryption and password protected messaging services. It is even the cleaners who work tirelessly to ensure that all surfaces are cleaned and disinfected to reduce the spread of germs and bacteria.

When everyone works together behind the scenes, patient care improves dramatically. So while it is the doctors, nurses, psychologists, and other medical professionals who are all on the frontline delivering patient care, the work of many other non-clinical individuals is supporting that care.

Working Within Healthcare

If you have always wanted to work in healthcare but do not have the medical training to work on the frontline, there are so many other opportunities available. Whether you are dealing directly with patients or not, you will have the satisfaction of knowing that the work you do is making a difference to the lives of many.

As well as making it easier for medical professionals to do their jobs and provide that care, your work will also be improving outcomes for patients. The healthcare industry is fast-paced and challenging, and no two days are ever the same. Another great benefit is that once you are in the healthcare sector, you will have a job for life. Additionally, you can take your skills and experience with you wherever you go.


The healthcare industry is filled with many different jobs and roles and every one of them can have an impact on patient care. From those doctors and nurses who have to deal directly with patients throughout the day to the medical coders and billers who make sure that patient information is always correct, all are improving the lives of patients every single day.

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